PROPHARM welcomes you to our online store www.propharm.com.gr.
Before using our website www.propharm.com.gr, please read these terms and conditions of use and make sure that you understand and completely agree with them without any reservations.
Our main obligation and goal is to make sure that our website, www.propharm.com.gr, contains completely accurate information on the quality, quantity, main features and prices of our products.
However, when displayed on your computer screen, the size, color and texture of some products might be slightly different than their actual ones.
The prices listed in the corresponding catalogues next to each product include VAT.
These prices are for available quantities, while www.propharm.com.gr reserves the right to modify the description and prices of its products without prior notice. However, we guarantee that when fulfilling your order, we will dispatch the products you ordered, with the features and prices listed at our website at the date when the order was performed.
Methods of payment
- With Credit/Debit Card:
Every purchase from the website of www.propharm.com.gr can be performed via VISA και MASTERCARD credit cards, at the buyer's discretion.
Transactions are carried out electronically, safely and in real time, between the Purchaser and owner of the card and Alpha Bank, which performs the transaction on behalf of www.propharm.com.gr.
www.propharm.com.gr is not involved in this process, and the sensitive information of your credit/debit card is not stored in its system.
In case the purchaser performing the transaction and the owner of the Credit Card are not the same person, www.propharm.com.gr bears no responsibility and is not obliged to offer a refund.
- Via Paypal:
PayPal allows direct payments and automatically encrypts private information using the best technology on the market.
- Via cash on delivery (COD):
You can pay the courier service upon delivery of the products at your location. COD deliveries carry no extra charge
- Via deposit on bank account:
If you select bank deposit, please contact us to reserve the products you ordered.
- NATIONAL BANK OF GREECE
IBAN: GR07 0110 8940 0000 8944 7008 809
- ALPHA BANK
IBAN: GR69 0140 7210 724 002 002 001 435
* Please write your name and surname or the order number on the Deposit Slip provided by the bank.
** In case the deposit is not carried out within two days from the date of the order, the system automatically cancels the order.
*** The bank fee is payable by the customer.
- NATIONAL BANK OF GREECE
Products are shipped via courier service and are securely delivered to your address within three or four working days from the date when the order was payed for. For orders outside Greece, products are shipped via registered mail (ELTA), between two and seven working days after order confirmation.
www.propharm.com.gr bears no responsibility for any delays in delivery due to extreme weather conditions, strikes and force majeure, hence the aforementioned timeframe will be extended accordingly for as long as the delaying condition applies.
Shipping charges are calculated and displayed in the order form. Products are always accompanied by the corresponding payment documents. A customer has the option to select the type of payment documents (invoice or retail receipt) by completing the corresponding field in the website.
Orders within Greece cost 4 EUR, while for orders over 50€, shipping is free for all destinations in Greece.
Orders outside Greece cost 12.50 EUR, while for orders over 85€, shipping is free.
All shipping and packaging fees are included in the total sum of your shopping cart.
- Shipping fees for packages prepaid via bank transfer or via credit card:
Courier service: € 4.00 (delivery at your location), while orders over 50€ are free of charge for all destinations in Greece
- Shipping fees for COD packages sent via Courier service:
Courier: € 4.00 (delivery at your location), while orders over 50€ are free of charge for all destinations in Greece
- Fees for packages prepaid via bank transfer or via credit card and shipped outside Greece:
ELTA registered mail: € 12.50 (delivery at your location), while orders over 85€ are free of charge worldwide
If you wish to cancel your order during the online ordering procedure, you can select "cancel" to automatically stop the procedure.
Our goal is your complete satisfaction. If, for any reason, you are not satisfied with your order, you have the right to return part or all of the products you purchased within fourteen (14) days from the date of delivery.
In all the above cases, return costs are payable by the customer.
For the return of a non-defective product, the return cost is payable by the customer, while the cost for resending the product you might have opted to replace is covered in full by www.propharm.com.gr.
www.propharm.com.gr has no guarantee policy. We are not responsible for any damages that might occur from normal wear and tear, misuse and destruction during label removal.
For any product return, you have to complete the relevant PRF (product return form) posted on our website.
Limitation of liability
All products included in the catalogues at www.propharm.com.gr feature clear indications of availability at our warehouse. A transaction is considered complete only after an electronic confirmation message has been sent. If a specific order cannot be carried out, www.propharm.com.gr has the right to withdraw and not fulfil it; in case the cost has already been paid, it will be refunded via deposit to your bank account.
Links at this site are not under the control of www.propharm.com.gr and our Company bears no responsibility for the contents, modifications or updates from said links.
User data (name, electronic address, home address, etc.) and transactions by users of our online store are deemed confidential, as in any ordinary transaction at a commercial store.
Personal data you disclose to us during your registration as a member are exclusively used for carrying out your transactions.
www.propharm.com.gr features Secure Socket Layer (SSL) encryption, one of the most reliable technologies used around the world for secure transactions via the Internet. Personal data you enter anywhere on the website of www.propharm.com.gr is encrypted using SSL technology, ensuring secure communication with our server.
Two codes are required for entering in the COMPANY's online store: the Entry Code (email address) and your Personal Secret Password.
There is no limit to the times you can change your Personal Secret Password at the COMPANY's online store, and we recommend that you do so often and that you avoid using the same passwords, for security reasons.
Applicable law - Competent Courts
www.propharm.com.gr reserves the right to modify or renew the terms and conditions governing its transactions. All transactions carried out with www.propharm.com.gr are subject to International and European law governing electronic commerce, as well as the law regarding consumer protection (L. 2251/1994) for issues related to distance selling. The courts of Thessaloniki will hold exclusive competence over any disputes that might arise from the use of the website and from any transactions carried out via it.
Order status, multiple user options, saving items in the cart or the list, frequent user recognition and facilitation, as well as enhancement of the website's content.
Cookies do not cause any malfunction to your computer or your files, and they are automatically deleted every time you leave the site.
Learn more about cookies at www.cookiecentral.com
Personal Data Protection
Propharm LTD is responsible for managing and protecting the personal data of visitors and users of www.propharm.com.gr in accordance with the GDPR - General Regulation on the Protection of Personal Data (679/2016), as well as national, Community and international law on the protection of individuals' rights and freedoms with regard to the processing of personal data, as applicable.
The Company uses visitor data (name, surname, e-mail address, contact phone number, etc.) if they have been registered via the opt in form in the website. The Company uses visitor data (e-mail address) once it has been subscribed to the newsletter to receive offers and newsletters.