Free shipping worldwide for orders over €140

Terms of Use

PROPHARM welcomes you to our online store

Before using our website, please read these terms and conditions of use and make sure that you understand and completely agree with them without any reservations.

Product description

Our main obligation and goal is to make sure that our website,, contains completely accurate information on the quality, quantity, main features and prices of our products. However, when displayed on your computer screen, the size, color and texture of some products might be slightly different than their actual ones.

Product prices

The prices listed in the corresponding catalogues next to each product include VAT.

These prices are for available quantities, while reserves the right to modify the description and prices of its products without prior notice. However, we guarantee that when fulfilling your order, we will dispatch the products you ordered, with the features and prices listed at our website at the date when the order was performed.

Methods of payment

  1. With Credit/Debit Card:
    Every purchase from the website of can be performed via VISA και MASTERCARD credit cards, at the buyer’s discretion.
    Transactions are carried out electronically, safely and in real time, between the Purchaser and owner of the card and Alpha Bank, which performs the transaction on behalf of is not involved in this process, and the sensitive information of your credit/debit card is not stored in its system.
    In case the purchaser performing the transaction and the owner of the Credit Card are not the same person, bears no responsibility and is not obliged to offer a refund.
  2. Via Paypal:
    PayPal allows direct payments and automatically encrypts private information using the best technology on the market.
  3. Via cash on delivery (COD):
    You can pay the courier service upon delivery of the products at your location. COD deliveries carry no extra charge
  4. Via deposit on bank account:
    If you select bank deposit, please contact us to reserve the products you ordered.
    Telephone number: 23410 70227, e-mail:, Fax: 23410 64076

      ACCOUNT: 894/47008809
      IBAN: GR07 0110 8940 0000 8944 7008 809
      ACCOUNT: 721002330000870
      IBAN: GR64 0140 7210 721 002 330 000 870

      * Please write your name and surname or the order number on the Deposit Slip provided by the bank.
      ** In case the deposit is not carried out within two days from the date of the order, the system automatically cancels the order.
      *** The bank fee is payable by the customer.

Product shipping

Products are shipped via courier service and are securely delivered to your address within three or four working days from the date when the order was payed for. For orders outside Greece, products are shipped via registered mail (ELTA), between two and seven working days after order confirmation. bears no responsibility for any delays in delivery due to extreme weather conditions, strikes and force majeure, hence the aforementioned timeframe will be extended accordingly for as long as the delaying condition applies.

Shipping charges are calculated and displayed in the order form. Products are always accompanied by the corresponding payment documents. A customer has the option to select the type of payment documents (invoice or retail receipt) by completing the corresponding field in the website.

Orders within Greece cost 4 EUR, while for orders over 50€, shipping is free for all destinations in Greece.
Orders outside Greece cost:

  • 11 € if your cart weighs from 1 gr to 400 gr
  • 15,5 € if your cart weighs from 401 gr to 900 gr
  • 27 € if your cart weighs from 901 gr to 1900 gr
  • 35 € if your cart weighs from 1901 gr to 2900 gr
  • 41 € if your cart weighs from 2901 gr to 4000 gr

while for orders over 140€, shipping is free.

Shipping fees

All shipping and packaging fees are included in the total sum of your shopping cart.

  1. Shipping fees for packages prepaid via bank transfer or via credit card:
    Courier service: € 4.00 (delivery at your location), while orders over 50€ are free of charge for all destinations in Greece
  2. Shipping fees for COD packages sent via Courier service:
    Courier: € 4.00 (delivery at your location), while orders over 50€ are free of charge for all destinations in Greece
  3. Fees for packages prepaid via bank transfer or via credit card and shipped outside Greece:
    ELTA registered mail:

    • 11 € if your cart weighs from 1 gr to 400 gr
    • 15,5 € if your cart weighs from 401 gr to 900 gr
    • 27 € if your cart weighs from 901 gr to 1900 gr
    • 35 € if your cart weighs from 1901 gr to 2900 gr
    • 41 € if your cart weighs from 2901 gr to 4000 gr

    while orders over 140€ are free of charge worldwide

Order cancellation

If you wish to cancel your order during the online ordering procedure, you can select “cancel” to automatically stop the procedure.

Return policy

Our goal is your complete satisfaction. If, for any reason, you are not satisfied with your order, you have the right to return part or all of the products you purchased within fourteen (14) days from the date of delivery.

It should be noted that the returned products must not be used, worn, washed, modified or have suffered any damage, while the labels accompanying the product should be present, exactly as they were when you received the product together with the retail sale receipt or invoice. There should also be a prior communication via e-mail to

In all the above cases, return costs are payable by the customer.

For the return of a non-defective product, the return cost is payable by the customer, while the cost for resending the product you might have opted to replace is covered in full by

Defective product

In the unlikely event that you receive a defective or destroyed product, will proceed with all possible actions to replace it with the same or a similar product, without any extra expenses on your behalf. However, you should notify us via e-mail to so that we can send you instructions on product return procedures. has no guarantee policy. We are not responsible for any damages that might occur from normal wear and tear, misuse and destruction during label removal.

For any product return, you have to complete the relevant PRF (product return form) posted on our website.

Limitation of liability

All products included in the catalogues at feature clear indications of availability at our warehouse. A transaction is considered complete only after an electronic confirmation message has been sent. If a specific order cannot be carried out, has the right to withdraw and not fulfil it; in case the cost has already been paid, it will be refunded via deposit to your bank account.


Links at this site are not under the control of and our Company bears no responsibility for the contents, modifications or updates from said links.

Personal data

User data (name, electronic address, home address, etc.) and transactions by users of our online store are deemed confidential, as in any ordinary transaction at a commercial store.

Personal data you disclose to us during your registration as a member are exclusively used for carrying out your transactions.

Transaction Security features Secure Socket Layer (SSL) encryption, one of the most reliable technologies used around the world for secure transactions via the Internet. Personal data you enter anywhere on the website of is encrypted using SSL technology, ensuring secure communication with our server.

Two codes are required for entering in the COMPANY’s online store: the Entry Code (email address) and your Personal Secret Password.

There is no limit to the times you can change your Personal Secret Password at the COMPANY’s online store, and we recommend that you do so often and that you avoid using the same passwords, for security reasons.

Applicable law – Competent Courts reserves the right to modify or renew the terms and conditions governing its transactions. All transactions carried out with are subject to International and European law governing electronic commerce, as well as the law regarding consumer protection (L. 2251/1994) for issues related to distance selling. The courts of Thessaloniki will hold exclusive competence over any disputes that might arise from the use of the website and from any transactions carried out via it.

Use of Cookies

The store’s site makes use of cookies, since several core services would not be able to function without them.

Order status, multiple user options, saving items in the cart or the list, frequent user recognition and facilitation, as well as enhancement of the website’s content.

Cookies do not cause any malfunction to your computer or your files, and they are automatically deleted every time you leave the site.

Learn more about cookies at

Personal Data Protection

Propharm LTD is responsible for managing and protecting the personal data of visitors and users of in accordance with the GDPR – General Regulation on the Protection of Personal Data (679/2016), as well as national, Community and international law on the protection of individuals’ rights and freedoms with regard to the processing of personal data, as applicable.

The Company uses visitor data (name, surname, e-mail address, contact phone number, etc.) if they have been registered via the opt in form in the website. The Company uses visitor data (e-mail address) once it has been subscribed to the newsletter to receive offers and newsletters.

The Company uses the visitors data through the use of cookies to improve the website and adjust the way visitors navigate to it and their best experience. Cookies are small data files that are placed on your computer or on other devices (smartphones, tablets) while browsing the site. They are used to “remember” when your computer or device has access to our pages. Cookies are essential for the efficient operation of our pages and to help you shop online. They are also used to customize the products and services that are offered to you both on our website and on other social networking sites or social media. The Company uses the user data (name, occupation, e-mail address, home address, landline telephone, mobile phone, etc.) registered on the Website for all the above mentioned processing purposes and for performing transactions through the e-shop. User and transaction details are treated as private, as is the case with regular transactions in a retail store. Users in providing their data in the context of their transactions as hereto will be informed by Propharm LTD will consent to and will accept the forthcoming processing of such personal data for the purposes of the smooth and convenient transaction between the parties, as well as the transmission of these data to recipients who will be specifically identified and are the employees of the company. Also, the existence of the right to information, access, deletion, objection, purpose limitation and portability in accordance with Articles 12-22 of the General Rules on Personal Data Protection and the applicable national law) is hereby notified. Ensures that only authorized employees have access to transaction information and only when necessary, e.g. to handle orders.

The company is obliged not to disclose the details of its customers and transactions unless it has a written authorization from them or it is imposed by a court decision or a decision of another public authority. Personal data reported to the online store under the trademark Propharm LTD is used exclusively by or with its affiliates to support, promote and execute the transaction, promote goods and inform customers. For more information about security of transactions as well as personal data security or even for the right of information, access, deletion, objection, restriction of purpose and mobility, please contact us at with the subject of “GDPR Update “.

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